IBM Mainframe Software Support

Your Direct Connection to Experts.
Mainframe Excellence.

Access senior-level systems programmers with 18-40 years of experience in z/OS, z/VM, z/VSE, Linux for IBM Z, DB2, CICS, IMS DB/DC, and MQSeries. Our Mainframe Software Support (MSS) program delivers quick problem resolution, greater flexibility, and significant cost savings—freeing your programmers from vendor hold times.

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Comprehensive MSS Services

ISP's Mainframe Software Support (MSS) program delivers flexible service options designed to optimize your IBM mainframe operations. Choose the level that matches your needs—from 24/7 support to on-demand projects and seamless staff augmentation.

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MSS Standard

24 × 7 × 365 Software Support

Unlimited support calls
IBM + ISV coverage
Complete problem determination & ownership
Q&A + best practices guidance
15-30 minute Severity 1 response time
Extension of staff for assistance
Flexible fix options: we apply, you apply, or hybrid with knowledge transfer
PTF or software maintenance for OEM/3rd party
Planning software/hardware upgrades
Problem determination and resolution
Disaster recovery support
Remote support & monitoring

Benefit: Free up your programmers from vendor hold times while ensuring issues are resolved quickly.

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MSS Plus

On-Demand Projects & Work Requests

All MSS Standard features included
No prepaid hours - request only what you need
Billed only for hours consumed
Lock in the most favorable hourly rate for the contract term
Written estimates before work begins
Expand anytime with a quick email request
IOCP modification or upgrades
CHIPID and address review
System assurance participation
Operator technical support
Application programmer technical support
Database access to all problems or incidents

Benefit: Flexible, cost-controlled project support without long-term commitments.

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Staff Augmentation

Seamless Expert Coverage

Short-term coverage for vacation, disability, or unexpected leave
Long-term augmentation for extended or permanent needs
Billed only for hours used
Immediate contribution – no ramp-up delays because we already know your environment
z/OS, z/VM, z/VSE and zLinux operating system support
CICS, DB2, IMS DB/DC, SMS, MQSeries subsystem support
3rd party software support
Fully managed services – remote or hosted options
Flexible hosting solutions
Comprehensive disaster recovery (DR)

Benefit: Keep critical workloads running without missing a beat when staffing gaps appear.

Why Choose ISP's MSS Program?

Our Mainframe Software Support (MSS) program delivers senior-level expertise with 18–40 years of experience per technician. We provide quick problem resolution, greater flexibility, and significant cost savings—freeing your programmers from vendor hold times.

Senior-Level Experts — Direct access to systems programmers with 18–40 years of experience in z/OS, z/VM, z/VSE, Linux for IBM Z, DB2, CICS, IMS DB/DC, and MQSeries.

Unlimited 24/7/365 Support — Round-the-clock software support calls with 15–30 minute response time for Severity 1 issues—ensuring critical problems are resolved immediately.

Complete Problem Ownership — We take full ownership of problems through conclusion—handling problem determination, resolution, and coordination with IBM and third-party vendors.

IBM & ISV Coverage — Comprehensive support for IBM software and third-party ISV products including PTF application, software maintenance, and upgrade planning.

Q&A + Best Practices — Expert guidance for research questions, "how-to" inquiries, and best practices—reducing implementation effort and enhancing system functionality.

Extension of Your Staff — Seamless integration with your team for operator support, application programmer assistance, and system assurance participation.

Disaster Recovery Support — Comprehensive DR planning, testing, and support—ensuring business continuity and rapid recovery when it matters most.

Remote Monitoring & Management — Proactive remote support with database access to all problems and incidents, IOCP modifications, and CHIPID/address reviews.

Software/Hardware Upgrade Planning — Strategic planning for software and hardware upgrades with effort estimation, database change management, and operational enhancement identification.

MSS Plus: On-Demand Projects — Flexible project support with locked-in hourly rates, no prepaid hours, written estimates before work begins, and billing only for hours consumed.

Comprehensive Subsystem Support — Expert support for z/OS, z/VM, z/VSE, zLinux operating systems plus CICS, DB2, IMS DB/DC, SMS, and MQSeries subsystems.

Flexible Service Models — Choose from expert staff augmentation, fully managed services (remote or hosted), flexible hosting solutions, or comprehensive DR services.

Trusted by Enterprise Leaders

Our vetted partner network delivers exceptional mainframe support backed by decades of IBM z/OS expertise, serving mission-critical enterprise environments worldwide.

18-40 Years Experience Per Technician

15-30min Severity 1 Response Time

24/7/365 Unlimited Support Calls

100% Problem Ownership

Ready to Access Senior-Level Mainframe Expertise?

Discover how ISP's Mainframe Software Support (MSS) program can deliver 24/7 expert support, quick problem resolution, and significant cost savings for your IBM z/OS environment.

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Your Direct Connection to Experts. Mainframe Excellence.